Privacy Policy

At Raison Travel Pvt Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website or services.

1. Introduction

This Privacy Policy applies to all users of the Raison Travel Pvt Ltd website, booking platforms, and services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Personal Identification Information

Full name
Date of birth
Passport details
Nationality
Contact details (email address, phone number, address)

2.2 Booking & Travel Information

Travel itineraries
Hotel, flight, and tour details
Visa and travel insurance information
Special requests (dietary needs, medical requests shared voluntarily)

2.3 Payment Information

Payment transaction details
Billing information
(Note: We do not store full credit/debit card details.)

2.4 Technical Information

IP address
Browser type
Device information
Cookies and website usage data

3. How We Use Your Information

We use your personal data to:

Process bookings and payments
Arrange travel services and issue confirmations
Communicate travel updates and support
Comply with legal and regulatory requirements
Improve our services and customer experience
Send promotional offers (only with your consent)

4. Sharing of Information

We may share your information with:

Airlines, hotels, cruise operators, and tour providers
Visa processing authorities and insurance providers
Payment gateways and banking partners
Government or regulatory authorities when legally required

We do not sell or rent your personal data to third parties.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies to:

Enhance user experience
Analyze website traffic
Remember user preferences

You may disable cookies through your browser settings; however, some features may not function properly.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill travel services
Comply with legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements

8. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

Requests can be made by contacting us via the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

11. International Data Transfers

For international travel services, your data may be transferred to service providers located outside Sri Lanka. We ensure appropriate safeguards are in place.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Terms and Conditions

Welcome to Raison Travel Pvt Ltd Terms & Conditions. By accessing our website, making a booking, or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Company Information

Company Name: Raison Travel Pvt Ltd
Business Type: Travel & Tourism Services
Registered Country: Sri Lanka
Services Offered: Tour packages, hotel bookings, air ticketing, visas, transfers, cruises, travel insurance, and related services.

2. Acceptance of Terms

By using our website or confirming a booking with us (online, email, phone, or in person), you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

3. Booking & Confirmation

All bookings are subject to availability at the time of confirmation.
A booking is considered confirmed only after full or partial payment is received and a confirmation voucher/invoice is issued.
Prices may change due to availability, currency fluctuations, or supplier policy until confirmed.

4. Payment Policy

Payments must be made as per the deadline mentioned in the invoice or booking confirmation.
Accepted payment methods may include bank transfer, card payment, or approved online gateways.
Failure to make payment within the given timeframe may result in automatic cancellation without notice.

5. Cancellation & Refund Policy

Cancellation policies vary depending on airlines, hotels, cruise operators, and tour suppliers.
Any cancellation request must be made in writing via email or official communication channels.
Refunds (if applicable) will be processed after deducting cancellation charges, supplier penalties, and service fees.
Processing time for refunds may take 7–21 working days, depending on banks and service providers.
No refunds will be provided for no-shows, unused services, or early departures.

6. Amendments & Changes

Any changes requested after confirmation (dates, names, services) are subject to availability and additional charges.
Raison Travel Pvt Ltd reserves the right to modify itineraries due to operational, weather, safety, or unavoidable circumstances.

7. Travel Documents & Responsibility

Clients are responsible for ensuring valid passports, visas, health certificates, and travel documents.
Passport validity must meet the destination country’s immigration requirements.
Raison Travel Pvt Ltd is not responsible for denied boarding, visa rejection, or immigration refusal.

8. Air Tickets & Airlines

Airline tickets are governed by the respective airline’s terms and conditions.
Ticket fares may be non-refundable, partially refundable, or changeable with penalties.
Flight schedules and seat assignments are controlled by airlines and may change without prior notice.

9. Hotels & Accommodation

Hotel check-in/check-out times are as per hotel policy.
Room categories, amenities, and services are governed by the hotel provider.
Special requests (early check-in, late check-out, bed type) are subject to availability and not guaranteed.

10. Tours, Transfers & Activities

Tour timings and routes may change due to weather, traffic, or local conditions.
Participation in adventure or outdoor activities is at the client’s own risk.
Clients must follow safety guidelines provided by tour operators and authorities.

11. Travel Insurance

Travel insurance is strongly recommended for all travelers.
Raison Travel Pvt Ltd is not liable for losses due to medical emergencies, accidents, theft, or trip interruptions.

12. Pricing & Taxes

Prices quoted are subject to government taxes, airport charges, fuel surcharges, and service provider changes.
Any increase in taxes or fees after booking confirmation must be borne by the client.

13. Limitation of Liability

Raison Travel Pvt Ltd acts as an agent between clients and service providers. We are not responsible for:

Acts of God, natural disasters, pandemics, strikes, or political unrest
Delays, cancellations, or service failures by airlines, hotels, or suppliers
Loss of baggage, personal belongings, or travel documents

14. Force Majeure

We shall not be held liable for failure to perform obligations due to events beyond our control, including but not limited to natural disasters, government restrictions, epidemics, or war.

15. Website Usage

Content on this website is for informational purposes only.
Unauthorized copying, reproduction, or misuse of content is strictly prohibited.

16. Privacy Policy

Personal data shared with us will be handled in accordance with our Privacy Policy and used only for booking and service purposes.

17. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of Sri Lanka, and any disputes shall be subject to the jurisdiction of Sri Lankan courts.

18. Updates to Terms

Raison Travel Pvt Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice. Updated terms will be published on our website.

19. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Raison Travel Pvt Ltd
📧 Email: info@raisontravel.com
📞 Phone: +94 74 322 1050
🌐 Website: www.raisontravel.com